Refund policy

Talha Mart – Return & Refund Policy

Last Updated: August 17, 2026

At Talha Mart, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or unsatisfactory product, we're here to help.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Returned with all accessories, parts, and tags, where applicable

  • Free from damage caused by misuse or improper handling

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging, if damaged

After reviewing your request, we may offer a replacement or full refund, depending on the situation.

3. Change of Mind

If you simply change your mind about your purchase, you may request a return within 30 days, provided the product meets our return conditions.

In such cases, return shipping costs may be the customer's responsibility.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personal-care or hygiene products that have been opened

  • Customized or personalized products

  • Items marked as Final Sale

  • Products damaged through misuse, negligence, or improper handling

  • Products missing essential parts or accessories

5. How to Request a Return

To request a return, contact our customer support with your order number and reason for the return.

Our team will review your request and provide return instructions if the return is approved.

Important: Please do not send a product back before receiving return instructions from Talha Mart.

6. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, the refund will be processed to your original payment method, where supported.

Please allow additional processing time for your bank or payment provider to make the funds available.

7. Refund Amount

For approved returns, we may refund the eligible product amount. Original shipping charges may be non-refundable, except where the product was defective, damaged, or incorrectly supplied by us.

8. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange where available.

Replacement availability depends on product stock.

9. Late or Missing Refunds

If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.

If you still cannot locate the refund, contact our customer support.

10. Contact Us

For return or refund requests, please contact:

Talha Mart
Email: [waqar.1001212@gmail.com]
WhatsApp: [0092 321 9412190]

We will do our best to resolve your issue fairly and as quickly as possible.

Note: This policy is a general e-commerce template and should be reviewed and adjusted to match your actual products, payment methods, suppliers, shipping arrangements, and the laws applicable to your business and customers. Shopify also notes that its policy templates are not legal advice.